Telling your story can help us improve care and patient experience at Lancashire and South Cumbria NHS Foundation Trust.
Why is it important we hear your story?
We want to know what matters most to you, in your own words. By listening to your story we can learn what is good and maybe what needs to get better. This helps us to improve our services and patient experience.
You can view the stories shared so far in the videos at the bottom of this page.
The views and opinions contained within these stories are those of the service user. We are working together to ensure the best possible personalised care for our patients. Please always consult your clinician if you are affected by any of the information in our patient story videos
Any patient, service user, staff member, relative, family member, carer or friend.
No, it won’t affect your care if you tell us your story. We can share the story without your name or details if you prefer. The story is also kept safe and not kept on your record unless you would like it to be. We usually tell the team involved about your story so they can learn from it.
You can choose how to tell your story. We can record your voice, help you to write a story, we could film you or you may prefer to use art or photographs.
We will decide with you where you are happy to share your story.
You can change your mind at any time about where your story is shared by letting us know. Your story can be shared with the Board, across the Trust or with teams and individuals.
Yes, we can use your story and not identify you in any way.
I would like to tell my story what do I do now?
Please contact us
Telephone: 01772 773 489 (Monday to Friday between 9am and 2pm)
Email: experience.team@lscft.nhs.uk (monitored Friday 9am to 2pm)
Please note this is not a crisis line or email address to contact if you are in distress. Contact our Crisis Line if you need urgent mental health support.
Recovery College
Our Recovery College are also developing courses to assist your storytelling, to find out more about this and the College offers please contact us on:
Telephone: 01772 695 365
Email: recovery.college@lscft.nhs.uk
