The Friends and Family Test (FFT) asks the people in our services, as well as their family and carers, about their experience. Any who accesses our services has the opportunity to complete the FFT questionnaire on discharge from our services or at any other time during their experience of care.

The FFT asks the following question: Thinking about the service we provide, overall, how was your experience of our service?

The response options range from 'very good' to ‘very poor’ with an opportunity to also provide further comments about what went well or what could be improved. Feedback helps us to understand where we can make improvements to services, identify what matters most to people and to see where there is good practice.

Share your feedback

Please select the link for the area you have accessed services.

If your service area is not shown please look under the Specialist Services link for the service you attended.

If you wish to complete a paper copy of the Friends and Family Test, please email or phone us and we will send out to you. Alternatively, you can speak directly to a member of the Experience Team to provide your feedback. Our contact details are at the bottom of this page.

You can also provide feedback about any Lancashire and South Cumbria Foundation Trust services on Care Opinion.

Contact the Experience Team

Email: experience.team@lscft.nhs.uk  
Telephone: 01772 773 489